Refund, Return & Exchange


Return and Exchange Policy

Unfortunately due to sanitary regulations there are No Exchanges on all Jewellery and other accessories sold.

Refund Policy

Refunds can only be given on orders that are reported 'Lost in Transit' by the local carrier or items that are reported 'Damaged or Faulty' by the customer. 

No refund will be approved on an order reported 'Missing' by the customer but has been 'Delivered Successfully' to the mailing address provided.

All damaged or faulty items must be reported to us within 5 business days from the day the order was 'Delivered'.  

You can contact us through our contact form or email contact@chiomafashion.com.au

Please include a photo of the damaged/faulty item along with your order number.

Refunds can only be sent back to the original card the item was purchased from. 

Please allow up to 5-10 working days to receive your refund only after a confirmation email of your refund has been received.